email: info@makemylove.com

Faq's

Need any help for using makemylove.com?

Kindly go through our frequently asked questions. If you still can't find your answers, write to us at  support@makemylove.com.

(A) Profile Management
 
How do I register my profile?
You can Register Your Profile In Just 4 Steps
  • Step 1: Fill Registration Form

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  • Step 2: Upload Photo

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  • Step 3: Fill Looking For Form

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  • Step 4: Access Your Email For Verification

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How do I login?
» For new members you have to become Make My Love registered member to login.
» For existing members you can enter your Email-id and Password (as defined during the
   registration process) in our login section at the Top left corner on our homepage
   and click login button to access your account.
How do I edit my profile?
» To edit your profile you have to just Login to your Make My Love
   account.
» Dashboard will open.
» Mouse overHome” inside the top menu bar.
» Click “My Profile” in the drop down.
» Profile page will open.
» Click ‘Edit Profile’.
» You can edit each field except your Mother Tongue, Religion, and Caste.
Can I change my Email-id after registering with makemylove and creating my profile?
No, you cannot edit your Email-id.
Can I register on behalf of a relative, friend, sibling or a child?
Yes you can! While registration, you can choose your relationship with the person on whose behalf you are registering.
What are the registration charges for creating profile on MakeMyLove.com?
Registration on MakeMyLove.com Matrimonial is free. Register Now with MakeMyLove.com and create your Profile.
Can I hide my matrimonial profile temporarily?
Yes you can hide your matrimonial profile temporarily:
» To hide your account, you can click Reset Account? link available
   on our Homepage below login button.
» Reset Account page will open.
» Three options are there.
» Click the last option ‘Request to Admin’.
» Write your request to hide your account & within 24-48 hrs, your account will be hidden.
What are the benefits of uploading photograph?
You have to upload at least one photograph. It will be approve by our admin within 24-48 hours. A profile with the photograph will give the first impression of the personality of the person so we made mandatory to upload at least 1 photograph. It will help you to get genuine match profiles and you can choose the best.
When can I upload additional photo?
» To upload additional photo you have to login to your
   Make My Love account.
» Your Dashboard will open.
» Mouse over the Home dropdown.
» Click My Profile.
» Click Gallery on the top menu bar.
» Now, you can upload your photos maximum upto 10 photos.
What are the guidelines of uploading my photo?
» Check that you are not uploading side face, Blur, Group or Watermarked photos.
» Check that your photograph must be is in .jpg & .png file format.
» Check that Minimum resolution of the photograph must be 216 × 216.
» Check the size of your photo must not bigger than 5 MB.
Why I am not able to see my photo?
For verification purpose, your photograph is under admin approval. Once our admin screen that your photograph is as per guidelines, you are able to see it. Till then you can see it in your gallery.
What is profile image?
Your Profile image will give face to your profile. It is advisable choose the best of your photograh to grab the attraction of prospective bride/groom.
Can I change my profile image?
Yes, you can change your profile image. You have to upload your new photograph & check it in your gallery. Now you can click “set as profile image”. After admin approval your new image will be set as profile image.
What is “lock image”
Once you lock image, you cannot delete it.
How Can I change my Password?
To change Password you have to just Login to your Make My Love
   account
» Your Dashboard will open.
» Mouse over the Home inside the Top Menu bar.
» Click My Profile.
» Your Profile page will open.
» Click Change Password inside the Top Menu Bar of the
   Profile page.
» Change Password Page will be open.
» Fill your Old Password and the New Password and Confirm Password you want to change
   along with Security Question and answer.
» Your Password will change and you can login with your New Password now.
What if I just fill first form and forgot my password?
» Don’t worry you can recover your password.
» You have to Click “Reset Account”.
» Reset Account Page will open with 3 options.
» Click the second option “Forgot Password”.
» Enter your email id.
» We will send you instructions to set up New Password via your
   Email-id.
What if I am a registered user and forget my Password?
» Don’t worry you can recover your password.
» You have to Click “Reset Account”.
» Reset Account Page will open with 3 options.
» Click the second option “Forgot Password”.
» Enter your Email-id.
» Enter Security Question & Answer.
» We will send you instructions to set up New Password via your Email-id.
 
(B) Matches
Where can I search matches?
» To search matches you have to just Login to your Make My
   Love account.
» Your Dashboard will open.
» Mouse over the Search inside the Top menu bar.
» Click Quick Search/Advance Search in the dropdown.
» Enter all fields according to your preferences.
» Click Search button.
» Find list of matches according to your preferences.
How can I find matches?
» To find matches you have to just Login to your Make My Love account.
» Your Dashboard will open.
» Click Matches inside the Top menu Bar.
» You will get the list of matches as per your partner preferences.
What are the different search options available?
Search for Profiles on MakeMyLove.com, you can use any of the following options:
» Basic Search allows you to search for Profiles as per basic criteria like age, height, marital status,
   religion, location, etc.
» The Advance Search option gives you more detailed search options. The additional search
   options include education, profession, Zodiac Sign, etc.
» The Special Cases Search option allows you to search for physically/mentally challenged Members.
» The Saved Quick Search option allows you to save up to 5 quick searches with different criteria. You
   can run a 5 Quick Saved Searches to get a list of Members who match the criteria specified.
» The Refine Search option appears on the left of your page after you have performed a search.
   The Refine Search feature allows you to change your preferences and get the results based on
   new preferences.
What if I cannot see any matches?
Don’t worry; just check your Partner preferences, maybe it is incorrectly filled or may be at the moment there are no members as per your partner preferences, just have patience soon you will find matches as per your preferences. If still facing any problem you can Request to Admin.
» To request to the Admin you have to follow the following simple steps.
» On our Homepage, the top menu bar has login section. Below it there is Reset Account link.
» Click Reset Account link.
» Reset Account page will open.
» Three options are there.
» Click the last option ‘Request to Admin’.
» Write your problem, our administrator will try to revert back as soon as possible.
How can I refine My Search?
» To refine your search you have to just Login to your Make My Love
   account.
» Your Dashboard will open.
» Click the Matches inside the Top menu bar.
» Matches Page will open.
» Choose fields given at the side menu bar as per your preferences.
» Find list of matches changing automatically at the runtime as per your changing preferences.
Can I save my searches? Where can I find my Saved Searches?
Yes, you can save your searches. Once you click Quick Search/Advance Search and enter all fields according to your criteria. You can save your search criteria by clicking ‘Save This Search’ button.

Please note that you can change your criteria maximum 5 times and can save your 5 searches separately with 5 different search criteria.

You can view list of your 5 different search Criteria by mouse over the search tab inside the Top menu bar and then click ‘My Saved Searches’ in the dropdown.

The list of 5 different search criteria will open and you can easily edit/delete these lists. This will give you ample of opportunity to find matches which will be of your wavelength and understand you better.
Can I shortlist my matches?
Yes, you can shortlist your matches.
Shortlist profile means you liked the profile and adds it in the list of shortlisted profiles. You can contact them to know them better.
How can I shortlist my matches?
» To shortlist matches you have to just Login to your Make My Love
   account.
» Your Dashboard will open.
» Click Matches.
» You can view the List of Matches.
» You can find Shortlist icon below Express Interest button.
» Click shortlist icon.
» The particular match is added in the Shortlist.

Or

» To shortlist matches you have to just Login to your Make My Love account.
» Your Dashboard will open.
» Matches will appear.
» Click photo or full profile of the particular match.
» You can find Shortlist icon below Express Interest.
» Click shortlist icon.
» The particular match is added in the Shortlist.
What is ranking the profile?
Ranking means you can give ratings to the profiles as per your preferences and accordingly you can shortlist the top ranked profiles.
How Can I give ranking to my matches?
» For ranking your profiles you have to just login to your Make My Love
   account.
» Your Dashboard will open.
» Click Matches.
» You can view the List of Matches.
» 5 stars will available at bottom line of each Match.
» Select no. of stars to give ranking to matches.

Or

» For ranking your profiles you have to just login to your Make My Love account.
» Your Dashboard will open.
» Matches appear on the page.
» Click photo/Full profile of the match you want to block.
» Profile page of the match will open
» 5 stars will be available in first Section
» Select no. of stars to give ranking to matches
How can I block the Users?
» To block Profiles you have to just Login to your Make My Love account.
» Your Dashboard will open.
» Click Matches.
» You can view the List of Matches.
» You can find Block icon available at the bottom line of the profile.
» Click Block icon.
» The particular match is added in the Block list.

Or

» To block Profiles you have to just Login to your Make My Love account.
» Your Dashboard will open.
» Matches appear on the page.
» Click photo/Full profile of the match you want to block.
» Profile page of the match will open.
» Click Block icon available in first Section.
Where can I find the list of blocked members?
» To view list of blocked members you have to just Login to your
   Make My Love account.
» Your Dashboard will open.
» Mouse over the Matches inside the Top Menu bar.
» Click Block list.

Or

» To view list of blocked members you have to just Login to your Make My Love account.
» Your Dashboard will open.
» Click Blocked members under Explore section inside the left menu bar.
Where can I find the list of shortlisted profiles?
» To view shortlisted profiles you have to login to your Make My Love
   account.
» Your Dashboard will open.
» Mouse over the Matches inside the Top Menu bar.
» Click Shortlisted profiles.

Or

» To view shortlisted profiles you have to login to your Make My Love account.
» Your Dashboard will open.
» Click Shortlisted Members inside the left menu bar under Explore section.
What are the 2 Way matches?

2 Way matches means list of profiles available on your dashboard after matching your personal details with profile’s partner preferences and profile’s personal details with your partner preferences.

Where can I find 2 Way matches List?
» To view 2 Way matches List you have to login to your Make My Love
   account.
» Your Dashboard will open.
» Mouse over the Matches inside the Top Menu bar.
» Click 2 Way matches in the dropdown list.
What are reverse matches?
Reverse Matches means list of profiles available on your dashboard after matching profile’s partner preferences with your personal details.
Where can I find Reverse Matches List?
» To view Reverse Matches you have to login to your Make My Love
   account.
» Your Dashboard will open.
» Mouse over the Matches inside the Top Menu bar.
» Click Reverse Matches in the dropdown list.
Where can I see your membership plans?
» To view membership plans you have to login to your Make My Love
   account.
» Your Dashboard will open.
» Click Membership tab in Top Menu bar.
» You will able to view membership details.
Where will I find the list of accepted member?
» To view the list of accepted member you have to just login to your
   Make My Love account.
» Your Dashboard will open.
» Mouse over the Inbox inside the Top Menu bar.
» Click Accepted member.
Where will I find Pending Request from the other Profiles?
» To view your Pending Request you have to login to your Make My Love
   account.
» Your Dashboard will open.
» Click Inbox inside the Top Menu bar.
» Click Pending Request inside the left menu bar under Members
   section
.
Where will I find the list of members rejected me?
» To view the list of members rejected you, just login to your
   Make My Love account.
» Your Dashboard will open.
» Click Inbox inside the Top Menu bar.
» Click Reject by Members inside the left menu bar under
   Members Section.
Where can I find sent mails?
» To view your sent mails just login to your Make My Love
   account.

» Your Dashboard will open.
» Click Inbox.
» Inbox page will open.
» Click “Sent Mails” inside the left menu bar under Mailing Section.
Where can I view my deleted mails?
» To view your deleted mails just login to your Make My Love
   account.
» Your Dashboard will open.
» Click Inbox inside the Top Menu bar.
» Inbox Page will open.
» Click ‘Receive Trash Mails’ inside the left menu bar under
   Mailing Section for mails which you have received and deleted.
» Click ‘Sent Trash Mails’ inside the left menu bar under Mailing Section for mails which you have sent
   and then deleted.
Where can I view list of Accepted Members?
» To view the list of Accepted Members just login to your Make My Love
   account.

» Your Dashboard will open.
» Click Inbox inside the Top Menu bar.
» Inbox Page will open.
» Click "Accepted Members" inside the left menu bar under Members Section to view the list of   members which either you have accepted or members accepted you.
Can I find contact details?
Yes, you can find contact details. But, to view contact details you have to upgrade your membership by choosing any of our plans. Upgrade Now.
Where will I find viewed contact details list?
» To view the contact details of the profiles just loginto your
   Make My Love account.
» Your profile page will open.
» Click Inbox inside Top Menu bar.
» Inbox page will open.
» Click “viewed contact details” inside the right Menu bar.
 
(C) Additional Information
Where can I view privacy policies?
You just visit our site and can view “privacy policies” at the footer of our site under Privacy Section.
Where can I find important terms and Conditions of your matrimonial website?
You can view “Terms & use” at the footer of our site under the Privacy Section.
Where can I find sitemap of makemylove.com?
You can view “Site map” at the footer of our site under the Support Section.
Where can I find details about makemylove.com?
You can view “About Us” at the footer of our site under the Company Section.
I want to advertise with you?
We extend heartiest welcome to you to the family of Makemylove & appreciate your confidence in us & want to advertise with us. You can view “Advertise with us “at the footer of our site under the Company Section.

You have to fill “Advertise with us form”. Our experts will get back to you soon as possible and your advertisement will be place on our site.
I want to work with you?
We welcome you to world class matrimonial site. We greatly appreciate your interest in our company and your wish to work with us.

You can view “Work with us “under company at the footer of our site under the Company Section.

You have to fill “Work with us form”. If you get shortlisted our HR will get back to you soon as possible.
Where can I find “Mission & Vision” of makemylove.com?
You can view “Mission & Vision” at the footer of our site under the Company Section.
Can I Upload Audio Messages?
Yes, you can upload Audio Messages, but you have to upgrade your profile and became a premium member of makemylove.com.
How can I Upload Audio Messages?
» To Upload Audio Message you have to login to your account.
» Your Dashboard will open.
» Mouse over ‘Home’ inside the top menu bar.
» Click ‘My Profile’ in the dropdown list.
» Profile page will open.
» Click Audio inside the Upper Menu bar of the profile page.
» Upgrade your membership and become our premium member.
» Upload your Audio after complying with all the instructions.



Can I Upload Video Messages?
Yes, you can upload Video Messages, but you have to upgrade your profile and became a premium member of makemylove.com.
How can I Upload Video Messages?
» To Upload Audio Message you have to login to your account.
» Your Dashboard will open.
» Mouse over ‘Home’ inside the upper Menu bar.
» Click ‘My Profile’ in the dropdown list.
» Profile page will open.
» Click Video inside the Upper Menu bar of the profile page.
» Upgrade your membership and become our premium member.
» Upload your Video after complying with all the instructions.



How to enable JavaScript in your browser?

Mozilla Firefox

  • » On the web browser click "Firefox" menu and then select "Options".
  • » In the "Options" window select the "Content" tab.
  • » Mark the "Enable JavaScript" checkbox.
  • » In the opened "Options" window click on the "OK" button to close it.
  • » Click on the "Reload current page" button of the web browser to
       refresh the page.

Internet Explorer

  • » On web browser menu click "Tools" menu and select "Internet
       Options".
  • » In the "Internet Options" window select the "Security" tab.
  • » On the "Security" tab click on the "Custom level..." button.
  • » When the "Security Settings - Internet Zone" dialog window opens,
       look for the "Scripting" section.
  • » In the "Active Scripting" item select "Enable".
  • » When the "Warning!" window pops out asking "Are you sure you
       want to change the settings for this zone?" select "Yes".
  • » In the "Internet Options" window click on the "OK" button to close it.
  • » Click on the "Refresh" button of the web browser to refresh the page.

Google Chrome

  • » On the web browser menu click on the "Customize and control
       Google Chrome" and select "Settings".
  • » In the "Settings" section click on the "Show advanced settings..."
  • » Under the the "Privacy" click on the "Content settings...".
  • » When the dialog window opens, look for the "JavaScript" section and
       "select Allow all sites to run JavaScript (recommended)".
  • » Click on the "OK" button to close it.
  • » Close the "Settings" tab.
  • » Click on the "Reload this page" button of the web browser to
       refresh the page.

Apple Safari

  • » On the web browser menu click on the "Edit" and select
       "Preferences".
  • » In the "Preferences" window select the "Security" tab.
  • » In the "Security" tab section "Web content" mark the
       "Enable JavaScript" checkbox.
  • » Click on the "Reload the current page" button of the web browser
       to refresh the page.

Opera

  • » (a) Click on "Menu", hover mouse on the "Settings" then hover mouse
       on the "Quick preferences" and mark the "Enable JavaScript"
       checkbox.
  • » (b) If "Menu bar" is shown click on the "Tools", hover mouse on the
       "Quick preferences" and mark the "Enable JavaScript" checkbox.
 
What are Do’s and Don’ts for the member of makemylove.com?
We at MakeMyLove believe in adherence to the standards of our website. We have the administrator to keep check on the activities of the users to provide secure environment to make my love family members feel comfortable.

Do’s
» Give your valid & activated email –id as we are providing all important information related to your
   profile via this email-id.
» Give your valid & activated Phone Number so that we can contact you better and members who liked
    your profile can also contact you.
» Upload photograph as per the instructions given on the page.
» Give all the information truly and correctly. Kindly go through with all pop- ups which will help you to
   fill all the information.

Don’ts
» Don’t indulge in unethical activities.
» Don’t disturb any member or use abusive language.
» Don’t upload blurred, watermarked, or side faced photographs.
» Don’t upload cracking Audio & Video Messages.
What are the benefits for a FREE Member?
Registration on MakeMyLove.com is FREE. You can register and create your Profile. Some of the benefits you get as a free Member are:
» You can Create your profile on MakeMyLove.com.
» You can add up to 10 photos in your Profile.
» You can add your contact details.
» You can search profiles as per your preferences.
» You can browse profiles in your matches section.
» You can express Interest in matches you like.
» You will get notification for the Interest expressed or emails by the other members of
   MakeMyLove.com
» You can get the notification for the reverse matches i.e you can have the list of members, whose    searching criteria are matching with your profile
» You can Shortlist the Profiles that you like and view them later.
» You can Block Profiles that you don’t like and hide them from your matches section.
What are the benefits for a premium Member?
A paid Membership is called a Premium Membership on MakeMyLove.com. Premium Members enjoy additional features apart from free membership features.

As a Premium Member you can avail of the following benefits:-
» You can upload 10 photographs which are improved/enhanced by our designers to get better    responses.
» You get top 50,100 or 200 matches every week in your email-id as per the membership plan.
» You can upload audio & video messages in your own voice.
» You can access the verified contact details of the members you like and can contact them via email-id
   or phone.
» You can chat with members you desire.
» You can listen or View Audio and Video Messages respectively from the members.
» You can rank the profiles as per your preferences.

Becoming a Premium Members increases your chances of getting better responses and helps you find your life partner more easily.
What if I still face any problem?
» On our Homepage, the top menu bar has login section. Below it there is
   Reset Account link.
» Click Reset Account link.
» Reset Account page will open.
» Three options are there.
» Click the last option ‘Request to Admin’.
» Write your request & within 24-48 hrs, our administrator will revert back to you and resolve your
   problem.
How Can I make Payment online?
» To make payment online, you have to login to your account.
» Your Dashboard will open.
» Click membership plan button on the Top Menu Bar.
» The membership plan page will Open.
» Select the membership plan by comparing Payment, duration and benefits you can avail from that plan.
» Click Submit Button.
» Select the bank from the drop down.
» Enter the card details and click submit button.
» Your online payment is done.
How Can I Upgrade my Membership Plan?
» To make payment online, you have to login to your account.
» Your Dashboard will open.
» Click Upgrade button available at the right corner.
» The membership plan page will Open.
» Select the membership plan by comparing Payment, duration and benefits you can avail from that plan.
» Click Submit Button.
» Select the bank from the drop down.
» Enter the card details and click submit button.
» Your online payment is done.
 

Note:- This is notify all our users that Makemylove.com strictly adheres to its security policies and in lieu of that you are not allowed to enter any executable or non executable code anywhere in our website. Our administrator may be tracking your IP address for any  unacceptable/unethical behavior which is against our standards. If anyone found culprit may have to face legal consequences as per the circumstances and possibly restricted from our website.